Frequently Asked Questions
How does vagus nerve stimulation work?
Vagus nerve stimulation activates your vagus nerve, the longest cranial nerve in the body, to support a balanced nervous system. Truvaga vagus nerve stimulators access the vagus nerve via the neck, just 1.5cm beneath the surface of the skin. Learn more about the science behind Truvaga and vagus nerve stimulation here.
What are the differences between Truvaga Plus and Truvaga 350?
While they share the same patented electroCore technology and vagus nerve stimulation benefits, some notable differences can be found below. From more information, click here.

Do Truvaga vagus nerve stimulators interfere with any medications I may be taking?
Truvaga vagus nerve stimulators are drug-free and are safe to use with any other prescribed or over-the-counter medication.
How long are the sessions?
The duration of each session is two-minutes. For optimal results, we recommend performing 1 session in the morning and another before bed. However, if needed, it’s safe to use up to 24 sessions per day. This is recommended for both Truvaga Plus and Truvaga 350.
What does a session feel like?
You should feel a gentle tingling sensation on the neck where your Truvaga device is being held. You may also feel a downward pulling on your lip; this is the most common muscle contraction seen with use and indicates you’re in the correct position. You control the intensity level up or down at any time. Sessions should never be painful.
What if I don’t experience the “lip pull” while using my Truvaga device?
While many experience a downward lip pull, it’s not necessary in order to receive the full benefit from vagus nerve stimulation.
How long does it take to see results?
Vagus nerve stimulation results will vary by individual. For optimal results, consistent use is essential. Some people may experience noticeable effects relatively quickly, while others may require 2-3 weeks of consistent use.
Can I travel/fly with Truvaga?
It is safe to travel with all Truvaga devices. Because the product contains lithium batteries, we recommend storing it in your carry-on luggage to ensure it is not exposed to extreme conditions. One container of conductive gel or spray is within the TSA liquid carry-on regulation.
How do I get started with my Truvaga vagus nerve stimulator?
Visit our Support page for helpful information and resources for both Truvaga Plus and Truvaga 350. Once you receive your device, we offer complimentary one-on-one training from our Customer Support team.
How is Truvaga’s vagus nerve stimulation different from a TENS unit?
Truvaga differs from a TENS unit in several key aspects. First, Truvaga is built on patented technology, setting it apart. One significant distinction in the technology lies in the waveform used—Truvaga technology employs smooth sine waves instead of block waves, providing a gentler experience for users. Truvaga devices also eliminate the need for electrode pads, offering a more convenient and user-friendly application compared to TENS units.
Can I use Truvaga devices in any other place on my body?
No, Truvaga devices are intended for use on the neck, where the vagus nerve is located and can be properly reached. We have not performed clinical testing on any other part of the body.
Who is Truvaga not intended for?
Anyone with an active implantable medical device, such as a pacemaker, hearing aid implant, or any implanted electronic device. For complete warnings and precautions, check out the product user manuals on our support page.
Is it safe? Are there any side effects?
Truvaga devices provide safe and well-tolerated non-drug therapy. The technology is backed by robust scientific and clinical research, supporting its effectiveness and safety. Most side effects are mild, occur only while using the device, and disappear shortly after each session.
In clinical studies, less than 5% of participants experienced mild side effects, including but not limited to:
- Application site discomfort, irritation, or redness
- Muscle twitching and/or contractions
- Localized pain in the face, head, or neck (including toothache)
- Mild headache
- Mild dizziness
To learn more about the science behind Truvaga and the research supporting its safety and effectiveness, visit our Backed by Science section of the Vagus Nerve Science page.
How does Truvaga Plus differ from the original Truvaga 350?
The patented technology and strength of Truvaga Plus remain unchanged. However, there are notable differences in how it’s used. It’s now rechargeable, comes with unlimited sessions*, uses a convenient spray as the conductive solution, is app-enabled, and is smaller and easier to hold.
Do I have to use the Truvaga Plus app with my Truvaga Plus device?
Yes, the app is essential for managing your session’s intensity. It’s also a great tool for keeping track of your progress and scheduling sessions. The app is free and available at both the Apple and Google Play Store. Learn more here.
What smartphones are compatible with the Truvaga Plus App?
To ensure optimal performance and compatibility, we recommend using iOS 16.1 or later and Android 8.0 or later. The Truvaga Plus app also integrates with Apple Health, giving you a more complete view of your overall well-being.
Please note: the Truvaga Plus app is currently available for download in U.S. app stores only.
Some Android and Pixel models may have compatibility issues. If you have questions about your device’s compatibility, please contact our support team at 800-643-2036.
How many sessions do I get with my Truvaga Plus?
Truvaga Plus is designed to be rechargeable, offering a more sustainable solution based on customer feedback. Unlike the original Truvaga 350, Truvaga Plus is designed for unlimited usage for at least 3 years and 30,000 sessions when used as recommended.
How do I find the right intensity level with Truvaga Plus?
We recommend using the highest intensity level comfortably tolerated. This number is different for everyone; users typically feel an optimal intensity between levels 4 and 7. For best results, raise the intensity to a level where you feel a strong tingling sensation or a slight “lip pull.”
What if I run out of the Signaspray Electrode Solution?
The bottle of Signaspray Solution provided with your Truvaga Plus is designed to last awhile. If you need more, you can easily purchase it on our website here.
Can I use the Signagel I already have from the Truvaga 350 with Truvaga Plus?
Yes, both Signagel and Signaspray are compatible with Truvaga 350 and Truvaga Plus.
How do I find the right intensity level for Truvaga 350?
We recommend using the highest intensity level comfortably tolerated. This number differs for everyone; users typically feel an optimal intensity between levels 15 and 25. For best results, raise the intensity to a level where you feel a strong tingling sensation or a slight “lip pull.”
How long does Truvaga 350 last?
Truvaga 350 comes pre-loaded with 350 sessions and is not rechargeable. The battery will support 350 sessions; you have the flexibility to use the sessions as you like. We recommend two daily sessions (morning and night) covering approximately six months of use.
What happens once I’ve used all the sessions?
Once you have used all 350 sessions, it’s time to reorder your next Truvaga 350 or consider the rechargeable Truvaga Plus. Learn more here.
How do I dispose of my expired Truvaga 350?
Once you’ve completed your 350 sessions, you can dispose of your Truvaga 350, just as you would a cell phone or other electronic device, or reach out to Customer Support for assistance with recycling options.
Does Truvaga offer any type of warranty or money back guarantee?
We assure you that your Truvaga 350 and Truvaga Plus is guaranteed to function seamlessly upon unboxing. We also provide a risk-free 30-day money-back guarantee for your peace of mind. For more details, visit here.
Where can I purchase Truvaga devices?
At this time, Truvaga devices are available online and in the United States only. If you have any questions prior to ordering, our Customer Support team is happy to help! Contact us here.
How long does it take to receive my order?
Standard shipping is free for the contiguous United States and typically arrives within 3-5 business days. Expedited delivery is available to all states. Additional costs are calculated during the checkout based on shipping location.
Do I need to be home to sign for the package?
No, you do not need to be home.
Can I use my FSA or HSA?
Yes! You can now use your HSA or FSA funds to purchase Truvaga products through our partnership with Truemed. During checkout, simply select the HSA/FSA payment option and follow the prompts. If eligible, you’ll be able to complete your purchase using your HSA/FSA card.
Are Truvaga devices covered by health insurance?
Truvaga devices are considered a wellness product and are not covered by health insurance.
What financing options are available?
We offer flexible financing options through Afterpay and Affirm. With Afterpay, you can split your order into four equal payments over six weeks. Affirm provides additional financing options, allowing you to choose a payment plan that works best for you. Simply select your preferred option at checkout.
How do I set up my complimentary training session?
Call or email Customer Support to schedule your 15-minute complimentary virtual training session. You can also schedule online by visiting our Support page.
Can’t find the answer?
